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Frequently Asked Questions
Product
We offer a uniquely featured range of cookware & utensils for perfectly organized and modern kitchens. Our products are very cost effective and suitable for every home.
All our cookware is dishwasher safe. Otherwise in case of hand wash, warm soapy water along with a sponge can be used for best results.
Our stock pot and saute pan have a common lid size.
We offer limited lifetime warranty on only our stainless steel vessels for defects. For the nonstick vessels the life of the products can be anywhere between 18-36 months depending on the usage and how well they are handled. Though we use, industry leading PTFE coating (which is the best and meets the non-PFOA standard) nonstick vessel surfaces are bound to get scratched at some point hence we do not offer any warranties on our nonstick vessels.
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Orders
We have a wide range of products which you can order from our own website.
Once the order is placed and you receive order confirmation email, then for any changes/cancellation you will have to get in touch with our customer support. The order cannot be cancelled once it is processed by the warehouse.
We accept most major credit and debit cards
Shipping
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Import taxes, duties, VAT, tariffs or customs fees levied on your items will be your responsibility.